Call for papers - Special Workshop @ CHI2006
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Reinventing trust, collaboration and compliance in social systems. A workshop for novel insights and solutions for social systems designApril 22, 2006
Paper Submission Deadline - 16. Jan 06Hosted at CHI 2006
April 22-27 2006
Montreal, Canada
http://www.cs.ucl.ac.uk/reinvent06-------------------------------------
Aim of the Workshop
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Designing social systems that support trust, collaboration, and compliance has emerged as a core concern in the fields of human-computer interaction (HCI) and computer-mediated communication (CMC). Research to date has focused on policing mechanisms, stable identities, reputation systems, and rich media channels, among
other approaches. However, these approaches are often costly, negate the benefits of anonymity, or rely on the truthfulness of participants.This workshop aims to provide a forum for novel alternative approaches that have, in our view, been overlooked or under-utilized to date. Further, we want to address how the analysis of existing social systems and user-centered design methods can help in the design of social systems that support trust and collaboration.
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Examples of Novel Approaches
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We have grouped currently emerging research and design approaches to trust and
cooperation into three guiding approaches. Workshop participants are encouraged to
take these brief discussions as departure points for the novel themes they wish to address.
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1 - Self-awareness Mechanisms
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It is well established that the sense of self-awareness online can be increased with
the use of stable identities and visual identification in rich media. However, anonymity
(e.g. resulting from a lack of visual identification) contributes to freedom of
_expression and an increased sense of privacy. Consequently, we believe that there is
a need to find ways of eliciting self-awareness that goes beyond visual identification
without compromising the benefits of anonymity.
Potential themes are:
- Novel awareness-eliciting methods that do not rely on the use of stable identities or
visual identification. Those can include avatars, social proxies or other visualizations
(e.g. IBM’s Babble).
- Public and private aspects of self-awareness.
- Tools for measuring self-awareness (e.g. questionnaires, physiological measures,
linguistic analyses).
- Approaches for examining the impact of self-awareness on behavior (e.g. cooperation, politeness).
- Concepts, evaluations, and case studies of systems that have unique approaches to building self-awareness (e.g. bio-feedback, emotive instant messaging).
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2 - Reparative Mechanisms
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There are strong incentives for considering forgiveness as a possible reparative mechanism
in online environments. For example, the act of issuing forgiveness alone is known to
stimulate the offender into voluntary actions of repair. Moreover, punishing the offender
for a low intent action (e.g. bad ratings for accidentally delivering the wrong product)
will often result in anger and future low-compliancy behaviors.
Potential themes are:
- Findings from psychological, sociological, and ethnographic studies on human reparative
actions that can form the basis of novel trust-building mechanisms.
- Concepts of reparative facilitation methods and tools inspired by social psychology
(e.g. forgiveness, apologies, action reversal).
- Concepts and examples for the integration of reparative tools with existing trust and
reputation mechanisms.
- Evaluative studies on the benefits of repair mechanisms.
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3 - Social Recommender Mechanisms
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This approach holds that, rather than enforcing set norms within a community
(e.g. through policing or reputation systems), designers of social systems can increase
levels of perceived trustworthiness by ensuring that individuals with similar norms and
values are matched. As an example, an online gaming platform may not necessarily facilitate
optimal gaming experiences by enforcing one code of conduct, but by matching players
with similar playing styles.
Potential themes are:
- Examples (e.g. experiments, case studies) of improved matchmaking and social
recommendations that have increased the number of fruitful encounters within a group.
- Descriptions of domains and scenarios in which such an approach can be effectively used.
- Empirical findings that can inform the design of matchmaking and social recommender algorithms.
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4 - User-Centred Design Methods
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In addition to the above we want to emphasize the need to learn from carefully observing
existing social systems and development processes. Controlled experiments, ethnographic
research, and interviews – amongst others – are important methods in the tool-box of
user-centered design that should also drive new developments in social systems design.
Potential themes are:
- User studies (e.g. experiments, interviews, ethno-methodology, focus groups,
observational studies, log data, conversational analysis, grounded theory, contextual
inquiry, interpretive inquiry) that reveal the limitations of current social systems.
- Interpretive methods for transforming qualitative and quantitative results into
requirements for new applications.
- Case studies reporting on the design process by which user research findings were
fed into the development of novel prototypes that support cooperation and trust.
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Submissions
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Participants are requested to set their proposals into the context of current research
and design towards demonstrating the novelty of their work.
We welcome position papers, initial reports on experiments and field studies, or
design case studies in the CHI 2006 Extended Abstracts format (http://www.chi2006.org/ceaf.php).
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Submission guide:
- submit 2 PDFs, 1x version with authors' names & affiliations, 1x anonymised version
- email submissions by 16. January, 2006 to: A.Adams@cs.ucl.ac.uk
- follow the CHI 2006 conference proceedings format (http://www.chi2006.org/cppf.php)
- max length = 4 pages
Submissions will be reviewed anonymously by the programme committee.
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Important Dates
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16. Jan 06: Paper Submission Deadline
20. Feb 06: Author Notification
20. Mar 06: Camera Ready Copies due
22. Apr 06: Workshop at CHI
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Intended Audience
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We specifically anticipate three groups of participants to benefit from this workshop:
- Researchers who work in established tracks of trust research
(e.g. reputation systems, social computing).
- Researchers who have an interest in the topic, but who feel that their approaches
or methods have not been adequately represented in the debate to date.
- Industry experts, interaction and system designers, and user researchers who are
working in industry.
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Program committee members
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- Dr Nathan Bos, University of Michigan, US
- Prof Pamela Briggs, University of Northumbria, UK
- Dr Scott Counts, Social Computing Group, Microsoft Research, US
- Prof William Dutton, Director Oxford Internet Institute, UK
- Dr Florian N. Egger, Telono, Geneva, Switzerland
- Dr Annika Hinze,Waikato University, NZ
- Dr Matt Jones, Swansea University UK
- Cliff Lampe, University of Michigan, US
- Dr Steve Marsh, National Research Council of Canada
- Dr Jeremy Pitt, Imperial College London, UK
- Prof Jenny Preece, University of Maryland Baltimore County, US
- Prof Angela Sasse, University College London, UK
- Dr Abigail Sellen, Microsoft Research Cambridge, UK
- Prof Susan Wiedenbeck, Drexel University, US
- Lorenzo Wood, Director of strategic services, Framfab Ltd., UK
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Organisers
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- Dr. Anne Adams, University College London Interaction Centre, UK
- Asimina Vasalou, Imperial College London, UK
- Philip Bonhard, University College London, UK
- Dr. Jens Riegelsberger, Framfab UK
For more information, visit http://www.cs.ucl.ac.uk/reinvent06